Rewards FAQs

What is FRAGRANCE FAMILY rewards?

FRAGRANCE FAMILY rewards is a free-to-join loyalty program that lets you earn points on your purchases and activities for free Candle Fragrance Credit. You get exciting perks like early access to select sales, plus bonus premium benefits that unlock when you earn enough points. We’ll even give you a gift for your birthday!

Where can I register for the FRAGRANCE FAMILY rewards?

Registering is quick and easy. Just visit our Sign-Up page to get started! Where can I redeem my points and Fragrance Credit? • You can redeem your points and Fragrance Credit only at yankeecandle.co.uk

What if I already have an account on YankeeCandle.co.uk?

If you already have an account on YankeeCandle.co.uk, account, then you can sign up for the FRAGRANCE FAMILY Rewards by logging in to your account page, clicking the Rewards icon at the top right, then reviewing and opting into the FRAGRANCE FAMILY Rewards terms & conditions. It’s easy!

What are the benefits of being a FRAGRANCE FAMILY Rewards member?

There are lots of perks to becoming a member — and remember, it’s free!

• Earn points for Candle Fragrance Credit that you can use to make purchases online
• A free gift for your birthday every year
• Early access to special offers & sales
• And more great surprises!

Where can I earn points for my purchases?

FRAGRANCE FAMILY Rewards members earn points on every pound spent (excluding taxes) at YankeeCandle.co.uk. Points cannot be earned from international purchases.

What purchases qualify to earn points?

FRAGRANCE FAMILY Rewards members earn points on the amount value (before taxes) of almost everything they buy on YankeeCandle.co.uk, including WoodWick® and Millefiori brand products. Points are not earned on gift card purchases, taxes , or shipping fees. Any restrictions will be set forth on our websites.

How do I earn points for purchases?

When you are shopping on YankeeCandle.co.uk , then make sure you are signed into your account before you make your purchase and your points will be automatically added to your FRAGRANCE FAMILY Rewards account once your order has shipped.

How do I redeem points?

Every time you reach 1,000 points as a Yankee Candle® Rewards member, you will automatically receive an email with £5 in Candle Credit . (If you earn 2,000 points in a day, we will send you £10 in Candle Credit, and so forth, up to £20 per day.)

Do I really earn double points on Subscription orders?

Yes! All FRAGRANCE FAMILY Rewards members earn 2X points on the amount value (before taxes) of any Subscription orders. Find out more about Subscription by reading our FAQ.

When do I receive my points?

Your points will be added to your account when your items ship. This means that there will be a short period after you place your order where your points do not yet appear in your account. We’ll send a shipping confirmation email to let you know when your items are on the way!

I made a purchase, so why can’t I see the points in my account yet?

Points earned from purchases made on YankeeCandle.co.uk will be automatically added to your account when your order ships and you get your shipping confirmation email. If your points still have not appeared in your account after that, then please contact Customer Service.

How can I see how many points I earned with my order?

You can see how many points you earned from an order made on YankeeCandle.co.uk by logging into your account, clicking on ‘My Rewards Overview’ , and scrolling to the bottom to see your order history.

How else can I earn points?

There are many ways for FRAGRANCE FAMILY Rewards members to earn points!

You can: 

• Add Information to your profile, like your birthday and your phone number (50 points each). Don’t forget, if you tell us your birthday and you have accumulated 1,000+ points we’ll give you a special birthday gift!
• Take Quizzes (25 points per quiz, once every 3 months each unique quiz, limit 1 per quiz).
• Write a Review (25 points per review, limit 10 per year).

How do I earn points for taking quizzes?

We often have short quizzes on YankeeCandle.co.uk that help us make fragrance recommendations and find out what you like. FRAGRANCE FAMILY Rewards members earn 25 points for every quiz they take on our site! Just make sure that you’re signed into your account before you start. Please note that you’ll only earn points one time per unique quiz. We may not always have a new quiz available, so if you don’t see one, then check again soon. All of our quizzes are short and sweet!

How do I earn points for writing reviews?

After you have purchased an item while signed into your account on YankeeCandle.co.uk , you will receive an email about your purchase. Check the ‘I want to earn rewards points for this review’ box in the email and follow the instructions to submit a review of your purchased item. Once your review has been approved, the points will be added to your account within 48 hours. You’ll earn 25 points for each review, up to 10 reviews each calendar year!

Do my points expire?

Points expire after 12 months on the last day of the month they were earned. You can view available points and expiration dates in the Rewards Overview section in your account. Fragrance Credit expires 90 days after receipt. No, your points will never expire!

What is the difference between my current point balance and my total points earned?

You may have noticed that there are two different point totals listed in your FRAGRANCE FAMILY Rewards account:

• Your current point balance keeps track of how close you are to earning your next £ 5 Candle Fragrance Credit reward. Once you reach 1,000 points and get your reward, your point balance will reset back to zero (plus any leftover points over 1,000 from your last purchase). This is also the number of points that you can see next to your name when you log in.
• Your total points earned are all of the points that you’ve collected since January 1st of the current calendar year. These are the points that count toward your membership status of Fragrance Fan or Fragrance Lover. You’ll keep this status for the rest of the calendar year in which it was earned — plus the whole year following!

Will I earn points for a purchase made using a Yankee Candle® Gift Card or Candle Fragrance Credit?

You can earn points for purchases made using a gift card or Candle Fragrance Credit on all items except for the purchase of new gift cards. (Please note that you will not earn points on the cost of shipping fees or tax.)

Why didn’t I earn points on my purchase?

There are a few reasons why you may not have earned points on a purchase:

• You may have checked out as a guest when you made a purchase on YankeeCandle.co.uk. You need to be logged in to get your points for online orders.
• You may have made an international purchase. Sorry, but only orders placed and shipped within the UK earn FRAGRANCE FAMILY Rewards points.

Can I receive points for purchases made before I became a FRAGRANCE FAMILY Rewards member?

We’re sorry, but you can only earn points on purchases made while you are an active FRAGRANCE FAMILY Rewards member. Is there a maximum number of points that I can earn in a year? • You can earn up to 320,000 points (£ 1500 in Candle Fragrance Credit) between January 1st and December 31st of each year.

What is Fragrance Credit?

Fragrance Credit is like a gift card a voucher that FRAGRANCE FAMILY Rewards members get by earning points.

How do I receive my Fragrance Credit?

Every time you reach 1,000 points as a FRAGRANCE FAMILY Rewards member, you will automatically receive an email with £ 5 in Candle Fragrance Credit. (If you earn 2,000 points in a day, we will send you £ 10 in Candle Fragrance Credit, and so forth, up to £ 20 per day.)

Where can I spend my Fragrance Credit?

Use your Fragrance Credit just like a gift card — You can spend it on YankeeCandle.co.uk to buy anything you want!

How do I redeem my Fragrance Credit on YankeeCandle.co.uk ?

• While placing your online order, type the unique 16-digit Candle Credit code from your reward email into the ‘Gift Card or Candle Credit’ box during check-out.
• Log into account.
• Go to check out
• Select reward from dropdown on right hand side
• Hit apply

Can I spend less than the full amount of my Fragrance Credit?

No, unfortunately use it all or lose it

Can I use Fragrance Credit to pay for the shipping of my online order?

Yes, Candle CreditFragrance Credit works just like a gift card and can be used to pay for both products, but cannot be used toward shipping costs or tax.

How long is my Fragrance Credit valid?

Fragrance Credit is valid for 90 days after the date it was issued.

Can I use Fragrance Credit to pay for my purchase in combination with other gift cards, sales, or special offers?

Yes, you can! Fragrance Credit can be combined with other offers, but not used toward shipping costs or tax.

Can I exchange my Fragrance Credit for Credit back?

Sorry, but Fragrance Credit has no Credit value and cannot be exchanged for Credit back.

I can’t find my Fragrance Credit reward email! What can I do?

Don’t worry, we’ve got you covered! You can find and apply your rewards in your account and at checkout when you are logged in online.

What’s the difference between Fragrance Fan and Fragrance Lover?

When you sign up for free to join FRAGRANCE FAMILY rewards, you automatically become a Fragrance Fan and qualify for all standard membership benefits. If you earn 1,000 points in a calendar year (between January 1st and December 31st), you will become a Fragrance Lover and unlock even bigger benefits!

What added benefits does a Fragrance Lover get?

In addition to all of the same benefits that a Fragrance Fan has, members who qualify as Fragrance Lover get a FREE shipping on all £20 + orders, 1.25X points per amount spent, and a premium gift for their birthday.

How do I earn 1.25X points as a Fragrance Lover?

FRAGRANCE FAMILY members at the Fragrance Lover tier automatically earn 1.25X points on all qualifying online purchases.

Does a Fragrance Lover earn additional points on Subscription orders?

Yes! As a Fragrance Lover, you will earn 2X points on all Subscription orders plus your extra 1.25X bonus — even more than the standard 2X points for Fragrance Fans.

How long does Fragrance Lover status last?

Once you have earned 1,000 points in a single calendar year, your Fragrance Lover status will remain for the rest of that year, PLUS the entirety of the next year through December 31st.

Does Fragrance Lover status expire?

Yes, it can. You need to earn 1,000 points between January 1st and December 31st in order to reach Fragrance Lover status and keep it for the entire following year. If you earn fewer than 1,000 points in a calendar year, then you will go back to Fragrance Fan status the next year. Earn 1,000 points and you’ll be a Fragrance Lover again!

How can I view my rewards history?

Want to see all of the rewards that you’ve earned so far? Just log into your account at the top right of the screen on YankeeCandle.co.uk, click the ‘My Rewards’ icon in your account page, and scroll down to the bottom of the page to find your rewards history!

When will I get early access to sales?

Surprise! At least once a year, FRAGRANCE FAMILY members will get access to special sales on YankeeCandle.co.uk before anybody else. Look out for emails to notify you when we are running these exclusive sale windows.

Will I get a birthday gift every year?

Yes! You will receive a birthday gift every year that you are a member of FRAGRANCE FAMILY member and in the Fragrance Lover tier.

How will I get my birthday gift?

On or around your birthday, we’ll send you an email to let you know your birthday reward is available in your account. You can redeem your birthday gift reward online at YankeeCandle.co.uk (please note that standard shipping fees apply). You must be subscribed to receive our emails to get notification.

How do I redeem my birthday gift?

1. Sign in

2. Check your rewards dashboard, or check email to see what your offer is

3. Add item to cart

4. Select birthday reward in dropdown in cart

5. Apply

Will my birthday gift code expire?

Yes, your birthday gift reward will expire 30 days after it is issued to you.

Do I have to provide my birthday and phone number?

No, that information is optional. But if you do want to share them with us, you’ll earn 50 extra points for each (100 points total), and we’ll be able to send you a special gift for your birthday!

How can I delete my account?

If you need to delete your account, please send an email to yankeecandleUK@newellco.com with the subject “Delete FRAGRANCE FAMILY REWARDS Account” and include the email address associated with your account.

Where can I find information regarding information privacy?

Please review our Privacy Statement at https://privacy.newellbrands.com/index_en.html.